How To Fix Welcome screen hang, log on hang, black screen crash, and more!

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Activities in your computer program are posted in an Event Log, whether you simply accessed the program or when an error is encountered. Problems, however, are added in a different Event Log or also called an Error Log. Here you can find several text log files whenever there are hardware failures, driver hiccups or any other computer errors. In other words, an Error Log shows a database reporting program with simple flat text files, available for viewing by a user with Administrative rights. While it may contain nothing but text, these logs may come in handy when you want to know more about a source of a computer problem you encountered.

From the Forums

A user in the forum details it further:

As Ubuntu works fine I am fairly sure it is not a hardware problem. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part). and I can't work out how to attach them here? I have looked at the event log but as I am not (yet!) very technically adept they don't mean much...

From my limited experimentation it makes the BSOD's come faster. - Select "Select driver names from a list" and click "Next" Then select all drivers NOT provided by Microsoft and click "Next" - Select "Finish" on the next page. Using Driver Verifier to identify issues with Windows drivers for advanced users Driver Verifier Using Driver Verifier (Windows Drivers) But sometimes it'll crash and won't tell you the driver. Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

Other times it'll crash before you can log in to Windows. I had no option but to reset with the power button. I would really appreciate any help here! Once, I was logged in successfully any everything seemed fine, then the black screen appeared and nothing else happened.

Driver Verifer Quote: Using Driver Verifier is an iffy proposition. I started it in safe mode and all was fine, checked my drivers are up to date, then I ran check disk which found a few errors and fixed them. Sometimes, instead of loading up Windows after I enter my password I just get a black screen with cursor and nothing else, which remains indefinitely. This post - Unprompted registry update, system restore and clock change refers to the first problems I noticed.

Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature). I have read that these problems may be down to a Windows update, which could explain why restore didn't help (am I right in thinking system restore won't change Windows update downloads?). Back in safe mode, I did scans with Avast Internet Security, MSE, Malwarebytes, all returned clean, back to normal mode, same problem.

Tried another restore to a point before, still no change. After that settled down, Windows worked well for all of half a day, then upon restarting got stuck at the welcome screen. I have left it for an hour like this with no progress. After a fresh restart, all looked promising - Windows loaded quickly etc, but when I tried to open anything (start menu, Firefox, Avast!...

Most times it'll crash and it'll tell you what the driver is. I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier. SO returned to safe mode, tried a system restore, which didn't work.

Sorry this is so long, I know these problems are discussed elsewhere but my problem seems to change every time I start up... If you can't get into Windows because it crashes too soon, try it in Safe Mode. If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created. In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

I am at a loss now. Same problems. Ctrl-alt-del also doesn't work. If it isnt hardware running verifier will find the mis-behaving driver.

all tried on seperate restarts) the computer gets stuck - the little 'working' circle turns but nothing else happens. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. I cannot get normal mode to work at all - hangs or crashes every time (no BSoD, just the black screen). Then, here's the procedure: - Go to Start and type in "verifier" (without the quotes) and press Enter - Select "Create custom settings (for code developers)" and click "Next" - Select "Select individual settings from a full list" and click "Next" - Select everything EXCEPT FOR "Low Resource Simulation" and click "Next" NOTE: You can use Low Resource Simulation if you'd like.

The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If you are using win 8 add these - Concurrency Stress Test - DDI compliance checking Reboot the system and wait for it to crash to the Blue Screen.

What causes Welcome screen hang, log on hang, black screen crash, and more!

If you received this error on your PC, it means that there is a malfunction in your system. Common causes are incorrect or unsuccessful installation or removal of software that could leave invalid entries in the Windows registry, the effects of a virus or malware attack, an incorrect system shutdown due to a power failure, or another factor in which a person with little technical knowledge accidentally deletes the required A system file or registry entry, as well as several other reasons. The immediate cause of "Welcome screen hang, log on hang, black screen crash, and more!" is a failure when one of its normal operations is properly started by a system or application component.


More info on Welcome screen hang, log on hang, black screen crash, and more!

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Black Screen Hang (after splash screen appears)

Please Help

What happens when you try to get into Safe Mode?The next most common issue for black screen hangs is a problem with the hard drive.You can try these commands from the Recovery Console ( )They will attempt to correct issues with the File System on your hard drive.FIXMBRFIXBOOTCHKDSK /RIf that does not fix it, then I'd suggest a bootable diagnostic available from the manufacturer of your hard drive. I downloaded the latest video driver and installed it. But the black screen hang still keeps on happening. There's a list of the most common one's in this thread: The diagnostic will tell you if your hard drive is starting to fail (or not).

I already did this.Black Screen Hang (after splash screen appears) (usually video driver)- Last Known Good Configuration- Safe Mode- install/reinstall latest version of video drivers.

Black Screen Hang

Then I came back to Bleeping Computer.
Dell Inspiron 6000 laptop. These let me access the C: drive but the diagnostics I ran don't seem to find anything. (Maybe I'm not doing them right.) I also ran CCleaner to fix registry errors and other stuff. Before I came to this forum, I tried everything in the excellent "10 Things You Can Do..." article: ( but none of them help. (Please take a look at the article before making a suggestion that's already there.)

Pressing F8 (or F5 or F7) while on the Dell screen has no effect, so I can't use Safe Mode or Last Good Configuration; although F2 (Setup) and F12 (Boot options) do work.

The sticky post at the top of this forum suggests that I try these:

- Disk Diagnostic
- CHKDSK /F /R (try to boot)
- fixmbr (try to boot)
- fixboot (try to boot)
- Safe Mode (try to boot)

...but I think I tried all these when I followed the 10 Things article. Black Screen (fixmbr) -;en-us;314503 Dell Systems and Fixmbr CommandLouis

I can boot from the Windows CD as well as the "Ultimate Boot CD for Windows". Any ideas what else I could try?

When I start it, after the Dell boot logo appears and goes away, the screen remains black with a blinking cursor in the top left corner.

black screen with hang

my keyboard hung .. how with black screen and keyboard hung ?it happen with harddisk an dvdrom and without them ? how fix this problem ?

I cannot press any key ..

when press power button .. please donot say update bios ! show the logo..and then black screen ..

F1 to inter setup or f12 to boot menu or do any thing .. any body here ?

Bios Hang & Login Screen hang

I'm running Win 7, 64-bit. It may be that 1 of your RAM sticks has gone bad.

I have two problems..
1st problem is that my computer hangs at bios. In the past, it's been always doing this.

In the first instance, re-seat your RAM sticks on the motherboard to see if that helps.
2nd problem could be caused by the first. It'll beep and hang, beep and hang, 3 times until it eventually starts to load. This began happening after I installed my Gigabyte 760 graphics card.
2nd problem, and the bigger problem, is after I type in my password and hit enter, it'll stick at saying "welcome" and show the loading circle but it'll just hang.

Computer Sometimes Hang And Black Screen

i not sure what is happening and i would like to know what kind of problem. Acer Predator G3620
Processor : Intel(R) Core(TM) i5-3470 @ 3.20GHz
Installed memory(RAM) : 8GB
System type : 64bit

It sounds a bit as though it is overheating. when i press the off button in the cpu and on again it release not the usual start up sound.

Im using Windows 7 home premium service pack 1.

Sometimes when i just start up my computer and open up any of my internet browsers, after using for less than 5minutes or sometimes longer, it start to hang, sometimes my mouse cursor still can move but i cant click on anything nor can i press for task manager or anything and it went into some kind of turned off mode. but my mouse and cpu still have lights. i have to sometimes keep pressing on and off button on the cpu and finally able to start up properly.

sometimes it will be so bad that when it is able to start up till desktop it black out again or hang there forever till i have to on and off again. Are all the fans working?

Vista black hang screen

Regards. . . Please do the following:
START | type perfmon /report | save in default HTML format

msinfo32 -
START | msinfo32 | save in default NFO format

Zip these 2 up and attach to your next post. Do you get same problem w/ video in SAFEMODE?

Hey Guys,

I am having a massive problem with my system.

If anyone has any ideas please drop me a line, any help will be greatly appreciated. I have tried many things including (but not limited to) a complete format and reinstall of the o/s; removal of one of my gx2s; nothing seems to help. Check Device manager - any red/yellow flags?

You can find it HERE and also attached to this post. jcgriff2

What is the driver name and date of your current video drivers? I noticed in belkac that your monitor is from 2005.

You have a full retail copy of Vista - please be careful when posting information anywhere. At seemingly random times (sometimes on start up - sometimes during gameplay) the screen goes black and the whole thing hangs, no blue screen of death - nothing. Attached is a Belaric Advisor file that explains in great detail my system specs. That may play a part here if not up to Vista code.

I'll take a look & see if anything apparant. Please run 2 files for me -

I'd like a Vista System Health report in HTML format.

Log on /log off loop & Black screen hang

I had the same log on log off loop problem I've seen posted a few times. (Where XP logs me out right after logging in) I followed the same procedures in a few articles, with no improvement. Any clarification of errors should be available at the website of whomever authored the diagnostic (Dell, Gateway, Hitachi, etc.).
Well, now I've done it. So the last thing I did was (from the MS/XP site) I copied all 5 hives then deleted & re-installed them- Weeelll this must have been an OEM installation cuz now I can't even get into recovery console from the system disk, (there was a warning about that on MS --oops!) The laptop in question doesn't get used alot anymore but, I do have a few business files I like to find & copy off ( if it's at all possible now)
When I get to the "press any key to boot from CD" prompt, I can go into RC, as far as "press R to enter repair", when asked for the administrator password it just says "password is not valid" (just hitting "enter"- never had a password).

Thanxs in advance for any info, I'm new to the site but in the right hands, the Info here is true accurate & good. (.........maybe my hands aren't the right ones-huh?)

Whose hard drive diagnostic? The "comprehensive test" returned results with "#02-7 Fail" message. Louis

I can do it 3 times then the sys...

Black Screen Hang XP Pro Problem

bootcfg /rebuild (says its rebuilt, but still have the hang)
6. When I booted up the first time it logged on fine even in safe mode. disk diagnostics (this appears to be fine)
2. last known good config (still hanging!)

fixboot (once more tells me it was repaired, but still get the hang, only now I have 2 OS choices, the original and the renamed choice with the fixed boot)
5. Basically, when the hang appears, its like the keyboard has been unplugged from the machine. The second time I booted up, I am able to get the windows splash screen, and then I get a black screen hang which also locks me out of using the keyboard. Louis

I know that this 'puter had been infected with: Gaggle worm, hiddendragon virus, and Gedza worm. fixmbr (again tells me everything was repaired, but still get the hang)
4. I have tested the keyboard on another machine and it works, I have even entered the bios just to ensure that the keyboard works on this machine. My friend had used Hirens Virus Scanners and it had removed all traces.

chkdsk /r (this tells me that there were errors but they were all corrected, still gives me the hang)
3. safe mode (now this part is weird) - booting into safe mode gives me a logon/password box but completely hangs. When I had booted into safe mode the first time I booted up, there was no logon/password box! And I know I didnt put any passwords on there either!

I have pondered trying new video dr...

System Hang / Black Screen

I end up having to restart the computer by holding down the power button. Driver Verifier - Enable and Disable
(Please read all instructions for driver verifier before using as it's possible it will make the machine behave badly and you need to know how to undo it.)



First let's do the easy thing, run a secure file check and see if it comes up with anything.

Hey everyone,

Recently I've been experiencing these strange 'crashes'. The screen goes black all of a sudden and the laptop is unresponsive. Here are my laptop's specs :

Windows 7 Home Premium x64 (SP1 not installed)
Originally came with Windows Vista but the laptop manufacturer, Sony, provided a free upgrade from an install discWindows 7 was installed about 1 year and 9 months ago

laptop will be 2 years old at the end of July
Attached is a zip called which contains the dump files and system performance report. I don't see any minidump files were none in the c:\windows\minidump folder?

If not it might be useful to create some to have a better look at what's going on here. button. SFC /SCANNOW Command - System File Checker

Barring that working we should probably move on to the below. OK your way out.

Then we'll try using driver verifier to see what's causing the hang. Under the Write Debugging Information header
Select Small memory dump (256 kB) in the dropdown box (the 256kb varies). Ensure that Au...

PC bios splash hang then black screen

If successfull, we're going to go into safe mode for windows.
5 Ways to Boot into Safe Mode in Windows 8 & Windows 8.1
For windows 7 hit the F8 key before windows boots up completely. Your going to have problems, especially if you attempt oc your cpu or gpu or both in the future. At bios splash my keyboard is on and working (num lock button responds), but will not let me into bios when I press the corresponding keys.

Hey guys!

When I start up my pc, I get the usual Gigabytes bios splash screen, but it stays there for like a minute or 2 before going to a completely black screen, or a black screen with a flashing underscore in the top left. Is this normal? (Sorry I not that much of an expert!)

Any help will much much apreciated! The power unit previously was a built in one (in my old case) at 500watts, upgraded is a Corsair 430watt 80+ bronze. Have the bios restore your settings to original manufacturer ones.


Originally Posted by AlphaZeroEpsilon

Hey guys! I have tried resetting CMOS by removing the battery for a minute and putting it back. I've also disconnected all hard drives, but no luck. I have removed my 2x 4GB RAM sticks alternatively (one in one out) but nothing - however, my computer keeps restarting after 10 seconds with both removed.

Login as default admin, and remove that software you put in. So looked up this on google, but I haven't really found a solution that fits my ...

Computer Screen Black/Blank - Hang Up at Mup.sys

I tried doing a chkdisk, but I am confused as what exactly to type?

My computer hanged up, I ran safe mode and found out it froze at agp440.sys. When I type chkdsk it just tells me the status but I need it to run the chkdsk and recover errors.

To run Checkdisk, use the following command:
chkdsk /rClick to expand...

*there is only on space, it's between "chkdsk" and "/r"

To run it on a specific drive (in this example,drive c):
chkdsk c: /rClick to expand... Can somebody please tell me how to fix what I wrote? BTW, sometimes safe mode can take a very long time to load (up to 10 minutes) and only seems to hang at a certain point.

I used the recovery console to disable that, but now it hangs at Mup.sys.

So what I type in recovery console is exactly:


But it says the command is not recognized?

X1 Carbon 4th Gen-Black screen hang on sleep

Display stays black and keyboard/input is locked up until I hard turn off the laptop by holding power button down (black screen hang). What eventually kind of works (for now, at least), is to downgrade the bios to 1.19 here: What's also weird is that the intel ME firmware was supposed to fix these symptoms but instead caused them for me (I believe);<>(N1CRG38W)
- (Fix) Fixed an issue where the system might encounter a black screen hang
during power cycles.- (Fix) Fixed a number of security issues.
- (Fix) Fixed an issue where the ME might crash when resuming from sleep.
- (Fix) Fixed an issue where the system might hang after boot from G3 power
- (Fix) Fixed an issue where exit from shutdown power state after an
unconditional power sequence might be misreported as an exit from sleep
state and skip a security function and cause corruption in the BIOS.
- (Fix) Fixed an issue where the Bitlocker recovery screen appears when booting
a Bitlocker-enabled system with the AC adapter connected.
- (Fix) Fixed an issue where the AMT WebUI is not accessible via Wireless AMT
after shutting down in CM0-Power Gating state
- (Fix) Fixed an issue where a KVM/SOL session may be lost when returning to HX
power state. I think it's similiar to symptoms here:

Windows XP SP2, black screen and hang after bootup

No suspicious running processes (obviously) and no suspicious entries running at Startup either. you could use a certified xp cd and bring the recovery console to a command prompt and from there tell it to fixmbr (fix master boot record) but this is for advanced users as you can completely screw up the computer...otherwise i would say get what info off you can in safe mode and reformat and start from scratch...cause it sounds like one of the windows boot sectors has failed...
Using that, I've tried system restore (many times, from dates of 1 week ago to 1 month ago), but Windows XP still hangs up while booting.

I'm fixing a relative's computer, it's a VAIO desktop computer, specs here :

I understand no hardware has been added/removed, so the specs should be fairly accurate. I've tried the bootup menu, but the only option that works is safe mode. Is there anything else I could check/do from Safe Mode to solve this problem without resorting to reinstalling the O.S.? The problem in question is this :
PC starts up normally, goes to screen with Windows logo and loading bar, the bar freezes for a moment, then unfreezes, the screen transitions into a black screen , and it hangs there, as in, the CPU stops working completely and it doesn't respond to anything.

The owner of the PC is not very computer-literate, so getting specific details of what went wrong from him would be too hard. I've trie...

Black screen hang before booting into Win10

It's a black screen and I have to wait like 20 or 30 seconds before the login screen comes up.

I never had this issue before but after the upgrade, the boot up hangs just before the login screen. Has anyone seen this behavior before?

Yoga 2 13, hang / black screen (Windows 10)

Wondering if this could be a hardware issue.

If fans are spinning loudly, they continue spinning loudly until power cycle. It is unknown if this issue is present in Windows 8.1, Windows 10 was installed as soon as it was purchased. All drivers have been updated from the support page to Windows 10 versions. Capacitive windows button gives feedback, but nothing happens. Has anyone else experienced this with a Yoga 2 13?

Bios has also been updated to the latest version. Screen has turned off but the power button is not blinking.

OS: Windows 10 Symptoms: Laptop hangs when leaving it alone.

Computer is fully unresponsive, nothing but a full power cycle (hold power button for a while) helps.

Black screen hang on Equium P200D

So I tried upgrading the BIOS. After the long list of updates and SP1, and a video driver update, it still black screened. Without warning, it would blank the screen, no mouse, no response from the keyboard, caps lock etc. Ciao

This thread could be useful for other users who noticed the same strange behaviour. Clicking briefly on the power switch didn't take it into sleep mode. Note there is another black screen hang out there - however this one isn't the same.

As you said the BIOS update solve this issue successfully. I have noticed the blank screen after wake up form the hibernation on Vista notebook too.

I bought an Equium P200D about two weeks ago, and it keep "black screening" on me. Two days running this laptop, it hasn't black screened on me.

This black screen I found usually happened after the system went to sleep or while you're using it. I got fed up with this issue so I reinstalled Vista. So far so good. No more black screens.

In the other one, you get a mouse, and can use CTRL-ALT-DELETE to get a task manager and run explorer.exe to recover. The only solution I found was to hold down the power button and then reboot. no longer changed their lights.

Computer will not boot. Black Screen hang

I'd start with checking the connections... Honestly, I find that users who are inexperienced in troubleshooting issues...may make mountains out of molehills. It hangs up on a black screen.
My daughter has a new computer.

Send it back ...if it's truly defective. Any ideas? It is an HP and on start-up, it never gets to the splash screen. So far I have removed the battery, and tried a direct power boot.

If a laptop, I would probably stop there and return it. If a desktop, it's possible that some key component (video card, RAM module) became dislodged and merely needs to be reseated properly. Louis

Tried to boot from safe mode. New computers normally work unless there is a defect that slipped by quality control...I would get a "hands-on" look, rather than trying to talk someone into telling me what might be wrong (if possible). I have not seen the computer, this has all been done trying to talk her through the process. Neither idea worked.

HELP! Hang on Black Screen During Shutdown & Freeze During Games

I then booted and performed a fresh install of Windows 7 32bit Pro. They ripped out the hard drive and gave me the machine. Now when I try to shut down, the Shutting Down screen disappears and the signal to the monitor ends, however the machine stays on. Additionally I tried running Starcraft II with the absolute minimum settings and the same result occurred. (previously my default was high/ultra)
I have attached my dxdiag and my mgadiag.

Finally I swapped out the ATI Radeon HD2900XT with a Nvidia Geforce GTX 460. I can hear the fans running and see the lights to the PCI cards still on. I read online that pre-Service Pack 1 Windows 7 didn't like multi-core processors and would have issues shutting down, so I updated to SP1 (along with a bunch of other updates). As soon as I got it, I put a brand new 2Tb Seagate HDD in.

Here is where it gets worse... until I tried to shut down. Everything seemed to be going fine... I looked in the event viewer after rebooting and saw no error around the time the freeze occurred.

Windows would freeze on the Shutting Down screen. I tried to play Starcraft 2 and after a short period (3 min) the entire computer froze up. Once again I have no option but to hold the power button until it shuts down. The PC was in great shape and I was told it worked fine when they gave it to me.

One extra note I double checked every driver and they are all up to day. I have looked up and down many forums with plenty of people pos...

Solved: Black screen hang in boot sequence

Hey! In the boot sequence, after the "starting windows" screen, Windows will freeze in a black screen as long as 15 seconds before proceeding to the "welcome" screen. Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Ultimate, 32 bit
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 5200+, x64 Family 15 Model 107 Stepping 2
Processor Count: 2
RAM: 2046 Mb
Graphics Card: NVIDIA GeForce 8500 GT, 512 Mb
Hard Drives: C: Total - 51199 MB, Free - 15553 MB; D: Total - 40754 MB, Free - 18391 MB; E: Total - 102421 MB, Free - 29962 MB;
Motherboard: Gigabyte Technology Co., Ltd., GA-MA78GPM-DS2H
Antivirus: ESET Smart Security 4.2, Updated and Enabled

I've recently came across this issue and it proves to be quite annoying.

Any ideas you might have could prove useful.

Lenovo ideapad 700 screen turns black/ hang after ...

If so, anyone has any solution regarding this problem? I searched for solutions anywhere and I can't find one, the only thing i can do is holding the power button on and off again. I would appreciate it greatly if there's any solution

I am having this problem with the Edge 2-1580 when running on battery power.  Screen shuts off after 15 - 45 minutes of use and I need to hard reset by holding power button.  Seems like a lot of people with different models are having this problem, but no solutions.  I've tried updating BIOS, drivers, factory resetting, adjusting power settings, all to no avail.  I tried chatting with live support last night and "Chris" had me download the Lenovo Solution Center program and do a hardware scan but of course the scan came back with no problems.  I can't believe with so many people having this problem that Lenovo hasn't come out with a solution.  Sorry I can't help more, but I hope you find an answer!

This problem frustrates me very much. Does anyone else have this kind of problem? Setting the display to never sleep and turning on screensavers won't solve the problem either. The screen turns black and all the  activity going on behind stopped instantly.

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